Service Department

For Service Please Call the Office

614-451-GATE (4283) or 740-494-4200

Work Order Process

Tips and Information

1.

Call the Office (614-451-GATE or 740-494-4200) so we can collect information regarding the service required.

2.

The information will be sent to our technicians

3.

One of the technicians will contact for more details.

4.

If a service call is needed your facility will be added to the service schedule.

5.

A technician will visit your site and evaluate the problem.  We stock parts for the products we install and frequently can resolve the issue with one trip.

6.

We will send an invoice for the time and materials required to make the repairs. This typically take 1 to 1 weeks.

1.

Basic information about the equipment like make, model and a desctiption of the problem are very helpful.

2.

We will need complete contact information:

1. proper address for the location of the equipment.

2. billing email and address

3. phone numbers

3.

Our trip charges are based on a zone system related to mileage.

4.

If our tech has to wait for authorization to complete the repairs we will charge for that time.

5.

Additional trip charges will apply if authorization can not be obtained while the tech is on site.

6.

We do not provide free estimates.  This is not a plausible practice for our industry.

FOR THE QUICKEST SERVICE CALL THE OFFICE

614-451-4283 OR 740-494-4200

> Check
We typically send an invoice one to two weeks after service is complete
> Credit Cards
We accept credit cards by emailing an invoice to the customer.  Intuit Merchant Services processess the payment directly, we do not see your credit card information, so you can be confident your information is secure.     We do not take credit cards over the phone.
******************5% convenice fee applies********************
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Payment Methods

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